CHARSET="ANSI"; AXIS-VERSION="2004"; CODEPAGE="windows-1250"; LANGUAGE="sl"; LANGUAGES="sl","en"; CREATION-DATE="20151106 10:30"; SYNONYMS="kakovost,življenja,internet,splet,e-kupci,e-nakup,urbanizacija,quality,e-buy,e-buyer"; DECIMALS=0; MATRIX="2976104S"; SUBJECT-CODE="29"; SUBJECT-AREA="Informacijska družba - Information society"; SUBJECT-AREA[en]="Information society"; COPYRIGHT=YES; DESCRIPTION="Težave, s katerimi so se srečali e-kupci, ki so opravili spletni nakup v zadnjih 12 mesecih, po stopnji urbanizacije območja, v katerem ti e-kupci živijo, Slovenija, 2009, 2015 - 2017, 2019"; DESCRIPTION[en]="Problems encountered by e-buyers with online purchases in the last 12 months, by degree of urbanisation, Slovenia, 2009, 2015 - 2017, 2019"; TITLE="Težave, s katerimi so se srečali e-kupci, ki so opravili spletni nakup v zadnjih 12 mesecih po: LETO, TEŽAVE PRI SPLETNEM NAKUPOVANJU , STOPNJA URBANIZACIJE"; TITLE[en]="Problems encountered by e-buyers with online purchases in the last 12 months by YEAR, PROBLEMS ENCOUNTERED WITH ONLINE PURCHASES and DEGREE OF URBANISATION"; CONTENTS="Težave, s katerimi so se srečali e-kupci, ki so opravili spletni nakup v zadnjih 12 mesecih"; CONTENTS[en]="Problems encountered by e-buyers with online purchases in the last 12 months"; UNITS="število oseb"; UNITS[en]="number of individuals"; STUB="LETO","TEŽAVE PRI SPLETNEM NAKUPOVANJU"; STUB[en]="YEAR","PROBLEMS ENCOUNTERED WITH ONLINE PURCHASES"; HEADING="STOPNJA URBANIZACIJE"; HEADING[en]="DEGREE OF URBANISATION"; VALUES("LETO")="2009","2015","2016","2017","2019"; VALUES[en]("YEAR")="2009","2015","2016","2017","2019"; VALUES("TEŽAVE PRI SPLETNEM NAKUPOVANJU")="Posamezniki – SKUPAJ","E-kupci v zadnjih 12 mesecih", ".Ni bilo težav",".Tehnične težave na spletni strani med naročanjem oz. plačevanjem", ".Težave pri iskanju informacij glede jamstev in drugih zakonskih pravic", ".Počasnejša dostava blaga oz. storitve kot navedeno v prodajnih pogojih", ".Višji končni stroški od navedenih v prodajnih pogojih npr. višji stroški dobave", ".Dostavljeno napačno ali poškodovano blago (storitev)", ".Žrtev prevare npr. kupljen izdelek ni bil dostavljen, zloraba kreditne kartice ali predplačniškega računa", ".Težave z reklamacijo oziroma vračilom blaga", ".Spletni prodajalec iz tujine ni prejemal naročil iz Slovenije",".Druge težave"; VALUES[en]("PROBLEMS ENCOUNTERED WITH ONLINE PURCHASES")="Individuals – TOTAL", "E-buyers in the last 12 months",".No problems", ".Technical failure of website during ordering or payment", ".Difficulties in finding information concerning guarantees and other legal rights", ".Speed of delivery slower than indicated", ".Final costs higher than indicated e.g. higher delivery costs", ".Wrong or damaged goods or services delivered", ".Problems with fraud encountered e.g. no goods or services received at all, misuse of credit card details", ".Complaints and redress were difficult or no satisfactory response after complaint", ".Foreign retailer did not sell to Slovenia",".Other problems"; VALUES("STOPNJA URBANIZACIJE")="Število posameznikov – SKUPAJ","Gosto poseljena območja", "Vmesna območja","Redko poseljena območja","Vzhodna Slovenija","Zahodna Slovenija"; VALUES[en]("DEGREE OF URBANISATION")="Individuals – TOTAL","Densely populated area", "Intermediate area","Thinly populated area","Vzhodna Slovenija","Zahodna Slovenija"; TIMEVAL("LETO")=TLIST(A1),"2009","2010","2011","2012","2013"; TIMEVAL[en]("YEAR")=TLIST(A1),"2009","2010","2011","2012","2013"; CODES("LETO")="2009","2015","2016","2017","2019"; CODES[en]("YEAR")="2009","2015","2016","2017","2019"; CODES("TEŽAVE PRI SPLETNEM NAKUPOVANJU")="STAT2","STAT272","STAT1018","STAT566","STAT567","STAT568", "STAT569","STAT570","STAT571","STAT572","STAT1017","STAT573"; CODES[en]("PROBLEMS ENCOUNTERED WITH ONLINE PURCHASES")="STAT2","STAT272","STAT1018","STAT566", "STAT567","STAT568","STAT569","STAT570","STAT571","STAT572","STAT1017","STAT573"; CODES("STOPNJA URBANIZACIJE")="1","2","3","4","5","6"; CODES[en]("DEGREE OF URBANISATION")="1","2","3","4","5","6"; LAST-UPDATED="20220124 10:30"; CONTACT="Statistični urad RS, T: (01) 241 64 04, E: gp.surs@gov.si"; CONTACT[en]="Statistical Office of the Republic of Slovenia, T: +386 1 241 64 04, E: gp.surs@gov.si"; DATABASE="SI-STAT"; DATABASE[en]="SI-STAT"; SOURCE="Statistični urad Republike Slovenije"; SOURCE[en]="Statistical Office of Republic Slovenia"; NOTEX="Vir: #."; NOTEX[en]="#"; NOTE="Podatki po stopnji urbanizacije so od leta 2012 prikazani po spremenjeni metodologiji (dodatna pojasnila o metodologiji so na voljo na spletni strani prostorskih " "tipologijah), zato s predhodnimi objavami niso povsem primerljivi. Enako velja za podatke od leta 2017 dalje, ko je predhodno tipologijo nadomestila revidirana različica stopnje urbanizacije.#Izvedbo raziskovanja je leta 2015 delno financira Evropska " "unija, in sicer iz Evropskega sklada za regionalni razvoj. Operacija se izvedla kot del Operativnega programa za krepitev regionalnih razvojnih potencialov za obdobje 2007–2013, razvojne prioritete Tehnična pomoč. Od leta 2016 dalje se raziskovanje delno " "izvaja kot del aktivnosti za tehnično podporo (Aktivnosti študij, vrednotenj in druge podlage, analize, strateški programski dokumenti) v okviru Operativnega programa za izvajanje evropske kohezijske politike v obdobju 2014–2020 za cilj naložbe za rast " "in delovna mesta, ki jo sofinancirata Evropska unija iz Kohezijskega sklada in Republika Slovenija.##Povezane vsebine:#- Metodološka pojasnila"; NOTE[en]="Data by degree of urbanisation from 2012 onwards are presented according to the changed methodology (additional explanation on the methodology can be found on the website about territorial typologies), so they are not completely comparable with the previous data releases. The same applies to data from 2017 onwards when the previous typology was replaced by the revised version of degree of " "urbanisation.#The survey was in 2015 partly funded by the European Union through the European Regional Development Fund. The operation was performed under the Operational Programme for Strengthening Regional Development Potentials 2007–2013, development " "priority Technical Assistance. From 2016 the survey is partly funded in the framework of the technical support activities (studies, evaluations and other bases, analysis, strategic programming documents) under the Operational Program for the " "Implementation of the EU Cohesion Policy in the period 2014–2020 for the goal of investments in growth and jobs, which is co-funded by the European Union Cohesion Fund and the Republic of Slovenia.##Linked content:# - Methodological explanations"; DATASYMBOL1="N"; DATASYMBOL1[en]="N"; DATASYMBOL2="-"; DATASYMBOL2[en]="-"; DATASYMBOL4="z"; DATASYMBOL4[en]="z"; DATA= 1578677 294338 552764 731575 ".." ".." 377004 83431 116696 176877 ".." ".." 350403 74374 113712 162317 ".." ".." 8701 3938 646 4117 ".." ".." 5839 3093 ".." 2746 ".." ".." 11897 3448 2338 6111 ".." ".." 4705 2698 2007 ".." ".." ".." 10199 2203 2007 5990 ".." ".." 1498 ".." ".." 1498 ".." ".." 3822 1386 ".." 2436 ".." ".." ".." ".." ".." ".." ".." ".." 4784 2983 ".." 1801 ".." ".." 1554075 310571 485220 758284 829581 724494 604859 131430 190029 283400 296921 307939 473941 106004 149397 218540 232501 241440 22025 6171 8078 7775 10933 11091 9360 994 4049 4317 6848 2512 39453 7100 8659 23694 24203 15251 11376 1075 4341 5960 4387 6989 28456 5942 6619 15896 14987 13469 8945 3056 1107 4782 4849 4096 9155 1174 4815 3167 4776 4380 25199 2252 10651 12296 18092 7107 30508 7876 10596 12037 7160 23348 1547730 287668 442317 817745 829707 718023 623497 129336 189269 304891 323195 300302 485589 96023 133805 255761 249492 236097 31790 12607 9021 10161 14650 17139 10274 4784 1561 3929 5642 4631 54418 17488 19538 17392 30510 23908 11699 4744 730 6225 8141 3558 23259 5678 5034 12546 17508 5750 10556 2129 4462 3965 5537 5018 12660 1889 1515 9256 9697 2963 31611 13639 11438 6534 17062 14549 24823 2623 16178 6021 10630 14193 1534201 293006 553963 687233 819141 715060 703079 140279 251966 310834 370781 332297 598687 112704 221869 264115 329445 269242 17802 5646 6480 5677 5937 11865 7307 3747 1312 2248 4830 2477 41758 12964 9640 19154 18654 23104 12819 4015 4051 4754 4877 7943 25469 4173 4177 17119 12083 13386 9195 3508 2929 2758 5562 3633 6582 2280 1273 3029 3029 3554 26323 5794 6452 14077 7347 18975 12208 1996 5574 4639 2360 9848 1545131 298539 548363 698229 817606 727525 859365 174884 328750 355730 403650 455715 633906 123803 243651 266453 310039 323868 54585 14276 19849 20459 28719 25866 45351 15318 17495 12538 17844 27506 79933 13351 34098 32484 36864 43069 28114 7737 6731 13645 12286 15828 39665 4168 16757 18740 18385 21281 10361 "-" 4553 5808 4778 5583 19850 6401 7670 5779 5957 13893 81895 25068 29783 27044 29949 51946 17497 4650 5817 7029 5318 12179;